Frequently Asked Questions

Bounce-a-Roo Party Rentals, LLC is licensed in Duval County and collects 7% sales tax on all rentals. Exempt organizations will need a copy of the Sales Tax Exempt Form.

All about Bounce-A-Roo Party Rentals!

Bounce-a-Roo Party Rentals, LLC is a local family owned and operated inflatable party rental company which has been serving your community (Greater Jacksonville, FL.) since 2007. We strive to provide superior customer service so your next special occasion will be a HUGE success. Our family knows the importance of providing quality service and equipment. We will guarantee the cleanliness and punctuality of every rental. Satisfaction is Roo's guarantee. Whether you need an inflatable, a frozen drink/margarita machine, or just some tables and chairs, we will deliver to your a next function using our fleet of delivery vehicles.  We are available 7 days a week (9:00am - 7:00pm) to answer questions about our services and/or rentals. You can call (904) 424-1500 or submit a reservation via the Reservations link. Making a reservation via the Reservation link does not guarantee availability. We will contact you within 24 hours to confirm any reservations.  Our store front is located on Sunbeam Road (4533 Sunbeam Road #803 Jacksonville Florida).  Just look for our signs or Roo in the window!

Are you guys licensed & Insured?

Yes. We are licensed in Jacksonville FL. & insured with liability insurance. We cover our own negligence, not yours. In reserving a rental, you will be required to sign an agreement listing the terms and conditions of the rental. For large events we can place your organization on our policy as a rider.  We provide this service fee of charge for all our Community Partners or large organization upon request  BEWARE of Competitors that cut corners by advertising lower than normal prices and promises! Bounce-A-Roo Party Rentals has been in business since 2007 and a member of the Inflatable Industry Purchasing Group since 2007. The safety and cleanliness of all our commercial grade equipment is paramount at Bounce-A-Roo!

Do you charge a delivery fee?

No. We provide set-up and pick-up free of charge to the Great Jacksonville and St. Augustine Areas. (some restrictions apply). We want you and your guests to enjoy the special day, not have to worry about working! For deliveries outside the Greater Jacksonville and St. Augustine areas we do require a set delivery fee.  For questions on your area please call us at (904) 424-1500. 

Do you require a deposit?

Yes. We do require a $50 deposit using a Visa or MasterCard. This deposit is credited towards your total bill. If you cancel within14 days of your event the $50 deposit is non-refundable. We would rather you reschedule your event. Large events require a 25% deposit.  For customer pick-ups we require full payment via visa, mastercard, or company check prior to pick-up. If you cancel within 14 days of your event this payment is non-refundable. You can reschedule your event.  For further detail call 904-424-1500.

What types of payments do you require?

We accept Visa, Mastercard, Discover, Cash, and Business Check. If you are using another form of payment, please call and we can make arrangements.  

Do you offer discounts?

Yes. All military, police, fire, teachers, and non-profit groups are eligible for a 10% discount. You must show proof via an ID card to be eligible. We also want to reward our customers - refer Bounce-a-Roo Party Rentals to a friend or family member and you can receive an additional 10% off on your next equipment rental.  Community Partner discount is 15% and for large events up to 25%.  If you are having a large carnival or festival we can provide you with a custom package quote which equals HUGE savings!  Check out our Package Specials and Discounts Link for more information and start saving today! Join us on Facebook at Bounce-A-Roo Party Rentals, North Florida for current weekly special.

Does Bounce-a-Roo offer specials?

Yes. We offer Roo's Package Specials for your next event. These packages can save you up to $50.00. Check out the packages via the link or just call (904) 424-1500.  Join us on Facebook and take advantage of weekly specials!  "Bounce-A-Roo Party Rentals, North Florida"

How long can we keep the rental and who sets it up?

Your rental is good for the day(s) of the event. Normally our trained staff member will arrive at least 1 hour before your event begins. We guarantee 4 hours of rental time from the time your party begins unless the time the event is over is after sunset, in that case we will return before sunset or the next day to pick-up. Our rentals typically run ALL day.  If you need to make special arrangements just let us know. Customer pick-ups can be picked up the day prior to the event and returned the following day (call us for details). We want your next event to be catered to your needs. It normally takes our trained staff about 30-45 minutes to set-up and to pick-up an inflatable. We ask that you DO NOT deflate the inflatables prior to pick-up unless it is raining, winds are 15 mph or more. If you do deflate the rental for any of the reasons above you must make sure everyone is out of the inflatable. If a rental is staying overnight and we will pick up in the morning you may deflate the rental as long as everyone is out of the inflatable, but please re-inflate the rental at least 1 hour prior to pick up time.  Deliveries for Saturday Parties will be made on Friday prior or Saturday morning.  Pick-Ups will be made in the evening or the next day depending on each particular party and our schedule. 

How far in advance can I reserve an inflatable or equipiment?

You can reserve an inflatable and/or equipment anytime. You will need a credit card on file to hold items and a $50 deposit. If you want to reserve a particular item, we recommend that you reserve it in advance. We will make every effort to accommodate last minute requests.

What is Bounce-a-Roo's weather policy?

It is important for you to understand that inflatables can become slippery and dangerous if wet. This does not include wet slides. It is the responsibility of the customer to make sure all children are removed while it is raining. All inflatables need to be deflated and blowers unplugged during lightning storms and/or winds in excess of 20mph.  Bounce-A-Roo reserves the right to cancel the delivery of any inflatable due to extreme weather conditions.

Weather Related Issues

Bounce-a-Roo Party Rentals, LLC reserves the right to cancel your rental if there is a 70% or higher chance of rain. If there is a 50% chance of rain we let the customer decide prior to delivery if they would like to reschedule. If we do not hear from the customer we will assume that they still want the equipment delivered. ONCE THE EQUIPMENT IS SET-UP, PAYMENT IS REQUIRED. If you have any questions regarding our weather policy, please call (904) 424-1500.

What if I want to reschedule or cancel my reservation?

Please contact us as soon as possible if you want to reschedule or cancel your reservation. We would rather reschedule than cancel. You will be subject to a non-refundable $50 cancellation fee if party/event is canceled 14 days or less prior to the event date. To avoid a cancellation fee we would rather you reschedule your party/event.

Are your inflatables safe and clean?

Yes. At Bounce-a-Roo Party Rentals, LLC all our equipment is commercial grade. Our inflatables are made in the USA and constructed with safety in mind. Each inflatable is made with commercial grade vinyl with double stitching. All our inflatables meet the ATSM rental industry standard. Our inflatables are equipped with a non-removable list of rules and child-safe ramps or steps for easy entry/exit. We provide additional guidelines for use of equipment.
All of our inflatables and equipment are cleaned weekly with environmentally friendly cleaning supplies. 

What type of surface can we place bouncers on?

Inflatable Hoppers, Slides, Games, and Obstacles can be placed inside or outside. Surfaces include: grass, asphalt, and concrete. It is important that all inflatables be placed on a level ground and free of over-hanging tree limbs and power lines. If placed inside, inflatables need to be clear of lights and/or ceiling fans. We CAN NOT place inflatables on top of dirt, mulch, or rocks. The location needs to be easily accessible for delivery and pick-up. Each inflatable is anchored by sand bags or stacks. We will need to know the location of your event when you make your reservation.

How much space is needed to accommodate an inflatable?

Generally, a 20ft X 20ft area is sufficient for Roo's Hoppers. If you are unsure please call (904) 424-1500 and we will come to the location of your next event to take measurements. The dimensions of each of our inflatables are provided on the website. Larger inflatables and slides will need more space.

Do I need an attendant? 

If you have more than 25 individuals participating in any one inflatable. This occurs for very large parties, church functions, school functions, etc... We provide trained attendants with an additional cost. Call (904) 424-1500 for more information.